FRISS CASE MANAGEMENT
Fraud officers use this module as support for the process of case management. Friss Detection saves the results in the Friss Fraud Database. The case management module retrieves this data and displays all recent new signals including arguments to the users of the case management module. Fraud officers take these signals into consideration and can start immediate follow-up actions in order to collect data and proof for a file because of the clear arguments. All data that has been collected during the detection run as well as the arguments is available. In this way the investigation can be started immediately instead of the time-consuming, and now still manual, collection of the data. Friss Case Management has a workflow function so that more than one person both within and outside of the organisation can work on a file at the same time. Everyone can make changes depending on the type of authorization. A file history is automatically constructed at the same time. Seeing that all signals are processed in Friss Case Management a great deal of knowledge about which signals are successful and which are not is built up. Because this data is saved in a structured manner it is possible to learn a great deal from this. This leads to improved insights about the way fraud indicators should be measured that can be implemented through Friss Management. Friss Case Management is a web-based application that can be accessed through your Intranet. The access is protected on the basis of profiles and roles of users. The most important functions of Friss Case Management are:- creating and saving signals (by Friss Detection or users)
- following up signals by changing the status, coupling to users and giving the degree of success
- consulting fraud signalling (hits on indicators including data consulted) from Friss Detection (this is saved automatically)
- creating and managing fraud files on the basis of a signal
- creating a financial file
- linking fraud officers to a file
- creating and managing follow-up actions for dealing with the fraud signals and files
- creating action lists for users for following-up the signals
- saving additional data concerning signals such as persons and objects involved in incidents
- saving of relevant data per file by interfacing source documents (PDF, Word, PowerPoint, JPEG, etc.)
- viewing and printing signalling and file reports (interface with Friss Dashboard)
- setting authorization profiles for the follow up of signals and files
